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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Osvaldo Perez

Osvaldo Perez

August 3, 2024

5  out of  5
rating by Osvaldo Perez
"Gracias a todo el equipo de Sonia flores para ayudar con las nesesidades de un seguro de auto y casa"
We responded:
"Thank you, Osvaldo. It was a pleasure to help you get your policies started. I look forward to serving your insurance needs for many years!"
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Floyd Haman

April 10, 2024

5  out of  5
rating by Floyd Haman
"Sara has been nothing but fantastic. She cares about her customers and always follows up when needed."
We responded:
"Floyd, your feedback means a lot to us! We're so pleased that Sara has made such a positive impact with her caring approach and diligent follow-ups. It’s exactly the kind of service we aim to provide. Thanks for sharing your experience, and we’re here whenever you need us! -Sonia"
Profile photo of Phillip Samano

Phillip Samano

April 3, 2024

5  out of  5
rating by Phillip Samano
"Spoke with Amanda mendoza regarding car insurance. She answered all my questions with no hesitation and explained how state farm insurance work. as this is my first time using them. She was very professional and I look forward to working with her for all my insurance needs in the future. Thanks again Amanda great job."
We responded:
"Phillip, thank you for your fantastic review! We're delighted to hear about your positive interaction with Amanda. We understand the importance of clear communication and detailed information, especially when it comes to insurance. Amanda's patience and dedication to answering your questions are just a few examples of our commitment to our customers' happiness. If you need any more help, we're always here to help. -Sonia"
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Orion Communications

June 30, 2023

5  out of  5
rating by Orion Communications
"The staff has always been very helpful and informative. Sonia has done an excellent job with building a strong team!"
We responded:
"Thank you Ernest. They are an excellent group with a heart for helping others. I appreciate your business and your kind words!"
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Luis Dominguez

June 9, 2023

1  out of  5
rating by Luis Dominguez
"I will be switching soon"
We responded:
"Luis, we are sorry to see you leave. Rates are driving a lot of customers to shop their insurance. "
Profile photo of Mariana Maldonado

Mariana Maldonado

January 29, 2023

1  out of  5
rating by Mariana Maldonado
"The agent was so concerned and worried about the one star review instead of these multiple rate increases."
We responded:
"Hi Mariana. I'm sorry you're dissatisfied with our service. We will work harder to earn a better review from you in the future."
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Mandy Hernandez

January 13, 2023

5  out of  5
rating by Mandy Hernandez
"Sara has always been such an awesome person to always take her time to review my policy walk me thru everything. Takes all her time does not rush me or make fell like i am a bother. We need more people like her. Thank you Sara!"
We responded:
"Mandy, I'm so glad that Sara takes the time to answer your questions and makes you at ease about your insurance. Thank you for your 5 Star review! We love hearing from our great customers like you!"
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Karla’s Nails

November 19, 2022

5  out of  5
rating by Karla’s Nails
"Excellent service. Great follow up and attention to detail. Thank you Sara and Steve!"
We responded:
"Karla, thank you for your 5 star review! It was a pleasure to take care of your business insurance needs. Steve and Sara will be so pleased to know that you have been happy with their service! "
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Michael Sandoval

June 3, 2022

5  out of  5
rating by Michael Sandoval
"Quick friendly service"
We responded:
"Thank you for the 5 star review Michael. As usual, it's always great to see you when you stop by the office and I'm glad we were able to help you with your insurance needs!"
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Roger / R L

October 26, 2021

5  out of  5
rating by Roger / R L
"Very polite and helpful staff!"
We responded:
"Hi Roger. Thank you for taking time to give us a 5 Star review. I'm so glad that you had a great experience with my team!"
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Fred Perez

July 16, 2021

1  out of  5
rating by Fred Perez
"Ever since we chose State Farm..they have given us sub-par customer service..on various occasions they never return phone calls..our agent was Sonia Flores..and it was a chore to get pass the secretary Genisis..My daughter had one minor accident and used road side assistance which was on our policy..and we recieved a letter that they were not renewing our policy..So do not choose this company..They made sure we were not a good neighbor..cause state farm wasn't there for us.."
We responded:
"Thank you for your review. We understand your frustrations with the situation that you faced. While not everything surrounding your policy is within our control, we would like to have a conversation to learn more of how we could better assist those in need. Please feel free to reach out by calling or emailing, and we are happy to further discuss this with you."
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Bobby Burleson

May 3, 2021

5  out of  5
rating by Bobby Burleson
"Real good and fast"
We responded:
"Thanks for the 5 star review Bobby! We strive to be accurate and efficient. We are so glad to have your business and look forward earning your loyalty!"
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Kay Wehe

February 5, 2021

4  out of  5
rating by Kay Wehe
"Always friendly and helpful."
We responded:
"Kay, thank you for your kind words. We strive to surpass your expectations with every contact. I look forward to keeping your business for years to come!"
Profile photo of Martin Lopez

Martin Lopez

January 22, 2021

1  out of  5
rating by Martin Lopez
"I wish I would've have more information to rate State Farm but I can't because they dropped my policy after about 2 weeks of signing the contract and paying for a year's coverage. I needed the insurance mainly for legal requirements on a loan. Then about two weeks later I got a refund check and a letter saying that they couldn't proceed with the coverage because my roof may need repairs in the future. I understand that's how they do business, unethical? I don't think so but but it's not up to me to decide that. They're free to do business however they want, the problem is they didn't informed me this was a possibility. I told the agent when I was signing the policy that I've lived in the house for 16 years and the home has never had the roof fixed during that time. Now this cancellation is an inconvenient because I have to look for another insurance but I feel like this is action by them may now put doubt on the architectural integrity of my home. They gave me a month to change the roof or repair it. I'll see what I'm gonna do. I don't mind because is my house. The problem is I proceeded with the loan because I thought I had insurance, now I don't and i may need to do a quick repair. If i would've know this since the beginning, I would've repaired the roof first before doing anything else. And the thing is the roof is not in bad shape, its just a old. The agent told me, after I went to complainant, that State Farm many times don't want to insure homes with 15 year old roofs. If I would've known that before hand, I wouldn't even gone them in first place because I know my house's roof is at least 16 years old. Anyway. I'm taking time to do this review because I want for people to know this before they decide to have business with them."
We responded:
"Thank you for your feedback Mr. Lopez. We are sorry that your experience did not match your expectations. Our home policy is a comprehensive policy that covers both the exterior and interior of your home due to damage. There are policies sold in the market that will exclude your roof due to age, but we do not do that. We want to be sure to cover any and all qualified claims. The home inspector felt like there were issues that needed to be addressed before we could proceed with coverage. While State Farm has extended coverage to you to allow you time to find another policy, we understand the inconvenience and we are gutted when we miss our chance to satisfy our new clients. While we cannot fix the past, you have our commitment to improve the way our staff prepares our customers for every alternative measures State Farm may take."
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patrick martinez

January 6, 2021

5  out of  5
rating by patrick martinez
"Awesome people great service"
We responded:
"Hi Patrick. Thank you for your 5 star review! I love hearing great things about my team. Thanks again for your kind words."
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Yohanna Carrasco

October 29, 2020

5  out of  5
rating by Yohanna Carrasco
"Great service, very helpful happy with them thank you Sonia Flores and staff 😁"
We responded:
"Hi Yohanna, thank you for your review. We value your business and look forward to having you as a client for many more years!"
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Janine

October 1, 2020

5  out of  5
rating by Janine
"Always is helpful when I need something!"
We responded:
"Hi Janine! I'm so glad our office was able to help you with your insurance needs. Thanks for the 5 star review! We value each one of our clients and look forward to a long business relationship with you!"
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Anita Alvarado

September 10, 2020

5  out of  5
rating by Anita Alvarado
"They are great very nice!"
We responded:
"Anita, thank you for your kind words. We all strive to help our clients and provide excellent service. Your family has been insured with this office for a long time and I appreciate your loyalty!"
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Jimmy Quiroga

August 10, 2020

1  out of  5
rating by Jimmy Quiroga
"Claims that were under deductable and not repaired by your insurance but by your auto dealer for free should not show on your driver's record.lack of experience and to raise your rate....bad business. Oooooo rating..."
We responded:
"Hi Jimmy, I understand you are insured with State Farm but with a different agent. Have you reached out to your agent to address your concerns? Maybe he can relate your specific concerns directly to State Farm?"
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Sonya Saenz

June 12, 2020

5  out of  5
rating by Sonya Saenz
"I've been coming here for years"
We responded:
"Hi Sonya, thank you for the 5 star review. You have been a long-time and loyal customer and we appreciate you! Thank you for trusting us with all of your insurance needs!"
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Amber Cadena

July 8, 2019

5  out of  5
rating by Amber Cadena
"Juanita is awesome and helps me with any questions I have for my policies."
We responded:
"Hi Amber Joy! Thank you for taking the time to write a review of our office. Juanita is awesome and I'm so happy that you are so pleased with us! We value our great clients and hope that you will keep us in mind for all your insurance needs!"
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Mayra Garza

March 27, 2019

5  out of  5
rating by Mayra Garza
"Friendly staff & awesome service! I’ve had my autos with State Farm for many years and would never switch!"
We responded:
"Mayra, great clients like you make this a rewarding career! Thanks for your kind words and we hope you never switch either!"
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Adolfo M

December 28, 2018

5  out of  5
rating by Adolfo M
"Sonia is very attentive And finds ways to save you money she goes above and beyond to find the best solution for you. So I highly recommend for your insurance purposes and customer service is top notch."
We responded:
"Hi Mr. Morales, thank you for your nice review. We strive to please our clients and provide professional insurance advice. Thanks again for the recommendation!"
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Brenda Muñoz

August 16, 2018

5  out of  5
rating by Brenda Muñoz
"💯 % recommendable!!"
We responded:
"Brenda, thank you for the 5 Star review. It was a pleasure working with you and your husband for your insurance and financial services needs! Please feel free to call us if we can help you with anything else!"